| Innovations—doomed to fail? Investigating strategies to overcome passive innovation resistance S Heidenreich, T Kraemer Journal of Product Innovation Management, 277-297, 2016 | 266 | 2016 |
| How organizational pride and emotional exhaustion explain turnover intentions in call centers: A multi-group analysis with gender and organizational tenure T Kraemer, M HJ Gouthier Journal of Service Management 25 (1), 125-148, 2014 | 231 | 2014 |
| Satisfied and unwilling: Exploring cognitive and situational resistance to innovations S Heidenreich, T Kraemer, M Handrich Journal of Business Research 69 (7), 2440-2447, 2016 | 114 | 2016 |
| Passive innovation resistance: The curse of innovation? Investigating consequences for innovative consumer behavior S Heidenreich, T Kraemer Journal of Economic Psychology 51, 134-151, 2015 | 112 | 2015 |
| Tackling hurdles to digital transformation—The role of competencies for successful industrial internet of things (IIoT) implementation J Butschan, S Heidenreich, B Weber, T Kraemer International Journal of Innovation Management 23 (04), 1950036, 2019 | 95 | 2019 |
| Proud to stay or too proud to stay? How pride in personal performance develops and how it affects turnover intentions T Kraemer, MHJ Gouthier, S Heidenreich Journal of Service Research 20 (2), 152-170, 2017 | 60 | 2017 |
| Toward a theory of spirals: the dynamic relationship between organizational pride and customer-oriented behavior T Kraemer, WH Weiger, MHJ Gouthier, M Hammerschmidt Journal of the Academy of Marketing Science 48 (6), 1095-1115, 2020 | 52 | 2020 |
| Customer delight: universal remedy or a double-edged sword? NL Ludwig, S Heidenreich, T Kraemer, M Gouthier Journal of Service Theory and Practice 27 (1), 22-45, 2017 | 47 | 2017 |
| After-service gifts: Evaluating how presence, context and value impact customer satisfaction and customer delight DC Barnes, T Kraemer, MHJ Gouthier, N Ludwig, A Giese Journal of Marketing Theory and Practice 29 (3), 343-357, 2021 | 25 | 2021 |
| Exploring passive innovation resistance—An empirical examination of predictors and consequences at the cognitive and situational level J Koch, T Kraemer, S Heidenreich International Journal of Innovation Management 25 (01), 2150012, 2021 | 22 | 2021 |
| Innovations-doomed to fail S Heidenreich, T Kraemer Investigating strategies to, 2016 | 10 | 2016 |
| Mitarbeiterstolz im Dienstleistungsbereich T Krämer, M Rhein Zukunftsfeld Dienstleistungsarbeit: Professionalisierung–Wertschätzung …, 2012 | 8 | 2012 |
| Innovate or game over? Examining effects of product innovativeness on video game success F Handrich, S Heidenreich, T Kraemer Electronic Markets 32 (2), 987-1002, 2022 | 4 | 2022 |
| Deflected by the tin foil hat? Word‐of‐mouth, conspiracy beliefs, and the adoption of innovative public health apps T Kraemer, WH Weiger, S Trang, M Trenz Journal of Product Innovation Management 40 (2), 154-174, 2023 | 3 | 2023 |
| Arbeitsemotionen im Customer Care Center–Der Umgang von Kundenberatern mit Stolz und Ärger T Krämer, L Eitelberg, M Gouthier, K Wulf Osnabrück, 2012 | 3 | 2012 |
| Flawless victory! Investigating search and experience qualities as antecedent predictors of video game success S Heidenreich, F Handrich, T Kraemer Electronic Markets 33 (1), 20, 2023 | 2 | 2023 |
| Stolze Mitarbeiter, exzellente Dienstleistungen–Empirische Ergebnisse zum Zusammenhang zwischen Mitarbeiterstolz und Service Excellence MHJ Gouthier, T Krämer, L Eitelberg, A Pasing-Husemann Dialogmarketing Perspektiven 2011/2012: Tagungsband 6. wissenschaftlicher …, 2012 | 2 | 2012 |
| The good, the bad, and the ugly–how emotions affect online customer engagement behavior T KRAEMER, J DONSBACH, S HEIDENREICH, MHJ GOUTHIER 14th International Research Conference in Service Management, La Londe les …, 2016 | 1 | 2016 |
| Together forever? How customer co‐creation affects the adoption of digital service innovations over time S Heidenreich, S Jordanow, T Kraemer, M Obschonka Journal of Product Innovation Management, 2024 | | 2024 |
| Technology-induced Stress and Employee Resistance in the Context of Digital Transformation and Identification of Countermeasures D Bausch, T Kraemer, O Mauroner International Journal of Innovation and Technology Management, 2024 | | 2024 |
Sven HeidenreichProfessor of Technology and Innovation Management at Saarland UniversityVerified email at uni-saarland.de
