Andrew S. Gallan
Andrew S. Gallan
Asst. Professor of Marketing, Director of CSM&M, Florida Atlantic University
Verified email at - Homepage
Cited by
Cited by
Transformative service research: An agenda for the future
L Anderson, AL Ostrom, C Corus, RP Fisk, AS Gallan, M Giraldo, ...
Journal of Business Research 66 (8), 1203-1210, 2013
An expanded and strategic view of discontinuous innovations: deploying a service-dominant logic
S Michel, SW Brown, AS Gallan
Journal of the academy of marketing science 36 (1), 54-66, 2008
Service-logic innovations: how to innovate customers, not products
S Michel, SW Brown, AS Gallan
California management review 50 (3), 49-65, 2008
Customer positivity and participation in services: an empirical test in a health care context
AS Gallan, CB Jarvis, SW Brown, MJ Bitner
Journal of the Academy of Marketing Science 41 (3), 338-356, 2013
Conceptualisation and aspirations of transformative service research
M Rosenbaum, C Corus, A Ostrom, L Anderson, R Fisk, A Gallan, ...
Journal of Research for Consumers, 2011
Evaluation and measurement of patient experience
SL LaVela, A Gallan
Patient Experience Journal 1 (1), 28-36, 2014
Customer experience challenges: bringing together digital, physical and social realms
RN Bolton, JR McColl-Kennedy, L Cheung, A Gallan, C Orsingher, ...
Journal of Service Management, 2018
Transformative service networks: cocreated value as well-being
HG Black, AS Gallan
The Service Industries Journal 35 (15-16), 826-845, 2015
How do you feel today? Managing patient emotions during health care experiences to enhance well-being
JR McColl-Kennedy, TS Danaher, AS Gallan, C Orsingher, L Lervik-Olsen, ...
Journal of Business Research 79, 247-259, 2017
Service research in health care: positively impacting lives
TS Danaher, AS Gallan
Journal of Service Research 19 (4), 433-437, 2016
Examining career development programs for the sales force
DW Jackson, T Hollmann, AS Gallan
Journal of Business & Industrial Marketing, 2006
The relationships between HCAHPS communication and discharge satisfaction items and hospital readmissions
F Hachem, J Canar, F Fullam MA, AS Gallan PhD, S Hohmann, ...
Patient Experience Journal 1 (2), 71-77, 2014
A comparison and expansion of the bases used for evaluating salespeople's performance
DW Jackson Jr, JL Schlacter, CM Bridges, AS Gallan
Journal of Marketing Theory and Practice 18 (4), 395-406, 2010
Factors that influence physicians' prescribing of pharmaceuticals: a literature review
AS Gallan
Journal of Pharmaceutical Marketing & Management 16 (4), 3-46, 2004
Transforming community well-being through patients' lived experiences
AS Gallan, JR McColl-Kennedy, T Barakshina, B Figueiredo, JG Jefferies, ...
Journal of Business Research 100, 376-391, 2019
Perfect ratings with negative comments: Learning from contradictory patient survey responses
AS Gallan, M Girju, R Girju
Patient Experience Journal 4 (3), 15-28, 2017
Journal of Service Research Special Section on Health Service Research: A Multidisciplinary Perspective
MJ Bitner, TS Danaher, AS Gallan
J Serv Res 17 (4), 359, 2014
Obesity in children and families across Ohio
L Cuttler, M Singer, L Simpson, A Gallan, A Nevar, JB Silvers
Ohio Family Health Survey, 2008
Customer-Centric Approach To Discontinuous Innovation: Theoretical Foundations And Practical Applications
AS Gallan, SW Brown
Marketing Theory and Applications, 397, 2007
Effects of interorganizational coordination and customer participation on service excellence: Evidence from the healthcare sector
AS Gallan
Arizona State University, 2008
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