| Informational justice and post-recovery satisfaction in e-commerce: The role of service failure severity on behavioral intentions S Kussusanti, P Tjiptoherijanto, RE Halim, A Furinto The Journal of Asian Finance, Economics and Business 6 (1), 129-139, 2019 | 21 | 2019 |
| Online Communications in Medical Mobile Application: Customer Complaint’s Assertiveness During Covid-19 Pandemic S Kussusanti, R Arindita, G Atmadi, N Arifah 3rd Jogjakarta Communication Conference (JCC 2021), 46-51, 2021 | 3 | 2021 |
| The role of communication justice and assertive communication in b2c marketplace post recovery satisfaction S Kussusanti, P Tjiptoherijanto, RE Halim, A Furinto International journal of social science and human research 4 (6), 1342-1353, 2021 | 3 | 2021 |
| STRATEGI KOMUNIKASI PERSUASI ONLINE DALAM RELATIONSHIP MARKETING:(STUDI KASUS PADA BISNIS NETWORK MARKETING PT HARMONI DINAMIK INDONESIA) QA Deviacita, S Kussusanti EKSPRESI DAN PERSEPSI: JURNAL ILMU KOMUNIKASI 6 (2), 380-395, 2023 | 1 | 2023 |
| Listening Behaviour and Assertive Communications in Preventing Switching Intentions of Hospital Customers K Kussusanti, I Gunawan, J Turpyn International Journal of Social Science And Human Research 5 (11), 5043-5050, 2022 | 1 | 2022 |
| The effect of online customer perceived justice on post-recovery satisfaction RE Halim, S Kussusanti Proceedings of the 14th International Conference on Applied Business and …, 2018 | 1 | 2018 |
| Komunikasi Kesehatan Mental untuk Menciptakan Kepuasan Pengguna Telemedicine DK Dipraja, K Kussusanti CALATHU: Jurnal Ilmu Komunikasi 6 (1), 1-12, 2024 | | 2024 |
| Optimizing Positive e-Word of Mouth: Unveiling the Influence of Brand Personification, Social Presence, and Message Characteristics K Kussusanti, I Gunawan Ekspresi dan Persepsi: Jurnal Ilmu Komunikasi 7 (1), 209-231, 2024 | | 2024 |
| The Influence of Islamic Content on Instagram Through Product Attractiveness Towards Corporate Image R Arindita, K Kussusanti, N Arifah WACANA: Jurnal Ilmiah Ilmu Komunikasi 22 (2), 201-218, 2023 | | 2023 |
| Monitoring Komunikasi Program MBKM pada Mahasiswa Universitas Al Azhar Indonesia I Gunawan, M Sunuantari, S Kussusanti, S Soraya, S Hasna, NR Sepang Jurnal Al Azhar Indonesia Seri Ilmu Sosial 3 (1), 45-54, 2022 | | 2022 |
| School of Marketing Thought, Kumpulan 12 Pemikiran Disiplin Ilmu Pemasaran; Gramedia Pustaka Utama S Rahayu, DF Pitari, H Widjojo, KE Riana, ES Imaningsih, Kussusanti | | 2018 |
| Two Ears One Mouth, Panduan Praktis Komunikasi Profesional, Penerbit Grasindo Widiasarana Kussusanti | | 2009 |
