Thomas L. Baker
Thomas L. Baker
Verified email at
Cited by
Cited by
An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions
SA Taylor, TL Baker
Journal of retailing 70 (2), 163-178, 1994
Effects of supplier market orientation on distributor market orientation and the channel relationship: the distributor perspective
JA Siguaw, PM Simpson, TL Baker
Journal of marketing 62 (3), 99-111, 1998
Investigating the role of the physical environment in hedonic service consumption: an exploratory study of sporting events
R Hightower Jr, MK Brady, TL Baker
Journal of Business research 55 (9), 697-707, 2002
The impact of suppliers’ perceptions of reseller market orientation on key relationship constructs
TL Baker, PM Simpson, JA Siguaw
Journal of the Academy of Marketing Science 27 (1), 50-57, 1999
Promoting ethical behavior and organizational citizenship behaviors: The influence of corporate ethical values
TL Baker, TG Hunt, MC Andrews
Journal of business research 59 (7), 849-857, 2006
Perceived customer showrooming behavior and the effect on retail salesperson self-efficacy and performance
A Rapp, TL Baker, DG Bachrach, J Ogilvie, LS Beitelspacher
Journal of Retailing 91 (2), 358-369, 2015
A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors
S Benoit, TL Baker, RN Bolton, T Gruber, J Kandampully
Journal of Business Research 79, 219-227, 2017
A model of value creation: Supplier behaviors and their impact on reseller-perceived value
PM Simpson, JA Siguaw, TL Baker
Industrial Marketing Management 30 (2), 119-134, 2001
Values and person‐organization fit
MC Andrews, T Baker, TG Hunt
Leadership & Organization Development Journal, 2011
The effect of introducing a new brand on consumer perceptions of current brand similarity: the roles of product knowledge and involvement
TL Baker, JB Hunt, LL Scribner
Journal of Marketing Theory and Practice 10 (4), 45-57, 2002
The role of brand communications on front line service employee beliefs, behaviors, and performance
TL Baker, A Rapp, T Meyer, R Mullins
Journal of the academy of marketing science 42 (6), 642-657, 2014
Preliminary evidence on the composition of relational exchange and its outcomes: the distributor perspective
JA Siguaw, TL Baker, PM Simpson
Journal of Business Research 56 (4), 311-322, 2003
Individual differences in perceptions of service failure and recovery: the role of race and discriminatory bias
TL Baker, T Meyer, JD Johnson
Journal of the Academy of Marketing Science 36 (4), 552-564, 2008
The impact of involvement on key service relationships
TL Baker, JJ Cronin, CD Hopkins
Journal of Services Marketing, 2009
Patient satisfaction and service quality in the formation of customers' future purchase intentions in competitive health service settings
TL Baker, SA Taylor
Health marketing quarterly 15 (1), 1-15, 1998
Retail salesperson attributes and the role of dependability in the selection of durable goods
JM Hawes, CP Rao, TL Baker
Journal of Personal Selling & Sales Management 13 (4), 61-71, 1993
Competitive intelligence collection and use by sales and service representatives: how managers’ recognition and autonomy moderate individual performance
A Rapp, R Agnihotri, TL Baker
Journal of the Academy of Marketing Science 43 (3), 357-374, 2015
Conceptualizing salesperson competitive intelligence: An individual-level perspective
A Rapp, R Agnihotri, TL Baker
Journal of Personal Selling & Sales Management 31 (2), 141-155, 2011
The differing effects of technology on inside vs. outside sales forces to facilitate enhanced customer orientation and interfunctional coordination
A Rapp, LS Beitelspacher, N Schillewaert, TL Baker
Journal of Business Research 65 (7), 929-936, 2012
Cultural impacts on felt and expressed emotions and third party complaint relationships
TL Baker, T Meyer, JC Chebat
Journal of Business Research 66 (7), 816-822, 2013
The system can't perform the operation now. Try again later.
Articles 1–20