‪Agus Usman‬ - ‪Google Scholar‬

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Co-authors

Yudi AzisFaculty of Economics and Business, Universitas PadjadjaranVerified email at fe.unpad.ac.id
Budi HarsantoUniversitas PadjadjaranVerified email at unpad.ac.id
Anton Mulyono AzisTelkom UniversityVerified email at telkomuniversity.ac.id
Lien Herliani KusumahDoktor Ilmu Teknik dan Manajemen Industri, Universitas Mercu BuanaVerified email at mercubuana.ac.id

Agus Usman

Agus Usman

Institut Ilmu Sosial dan Manajemen STIAMI

Verified email at lecturer.umn.ac.id

Service Marketing Logistic Consumer Behavior


Title Sort by citations Sort by year Sort by title	Cited by Cited by	Year
Airport service quality dimension and measurement: a systematic literature review and future research agenda A Usman, Y Azis, B Harsanto, AM Azis International Journal of Quality & Reliability Management 39 (10), 2302-2322, 2022	34	2022
The Impact of Service Orientation and Airport Service Quality on Passenger Satisfaction and Image: Evidence from Indonesia A Usman, Y Azis, B Harsanto, AM Azis Logistics 7 (4), 102, 2023	2	2023
The Role of Innovation and Airport Service Quality on Airport Image: Mediated Effect of Passenger Satisfaction A Usman, Y Azis, B Harsanto, AM Azis Afr. J. Hosp. Tour. Leis 12, 1111-1126, 2023	1	2023
REDESAIN PROSES BISNIS DAN ANALISIS KRITERIA PEMILIHAN SOFTWARE IT/ERP UNTUK MENDUKUNG INTEGRASI ANTAR BAGIAN YANG TERKAIT DALAM PROSES PEMENUHAN PESANAN (ORDER FULFILLMENT … A Usman, LH Kusumah Prosiding SENIATI 3 (2), C2. 1-7, 2017		2017

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