Son K. Lam
Title
Cited by
Cited by
Year
A meta-analysis of relationships linking employee satisfaction to customer responses
SP Brown, SK Lam
Journal of Retailing 84 (3), 243-255, 2008
5162008
Resistance to brand switching when a radically new brand is introduced: A social identity theory perspective
SK Lam, M Ahearne, Y Hu, N Schillewaert
Journal of Marketing 74 (November), 128-146, 2010
4892010
The role of leaders in internal marketing
J Wieseke, M Ahearne, SK Lam, R Dick
Journal of Marketing 73 (2), 123-145, 2009
4802009
The diffusion of market orientation throughout the organization: A social learning theory perspective
SK Lam, F Kraus, M Ahearne
Journal of Marketing 74 (September), 61-79, 2010
2602010
Exploring the Dynamics of Antecedents to Consumer–Brand Identification with a New Brand
SK Lam, M Ahearne, R Mullins, B Hayati, N Schillewaert
Journal of the Academy of Marketing Science 41 (2), 234–252, 2013
2302013
Performance Impact of Middle Managers' Adaptive Strategy Implementation: The Role of Social Capital
M Ahearne, SK Lam, F Kraus
Strategic Management Journal 35 (1), 68-87, 2014
2112014
Why Are Some Salespeople Better at Adapting to Organizational Change?
M Ahearne, SK Lam, J Mathieu, W Bolander
Journal of Marketing 74 (May), 65–79, 2010
1382010
Know your customer: How salesperson perceptions of customer relationship quality form and influence account profitability
RR Mullins, M Ahearne, SK Lam, ZR Hall, JP Boichuk
Journal of Marketing 78 (6), 38-58, 2014
1332014
The role of consensus in sales team performance
M Ahearne, S MacKenzie, PM Podsakoff, J Mathieu, SK Lam
Journal of Marketing Research 47 (June), 458–469, 2010
1302010
A Multinational Examination of the Symbolic–Instrumental Framework of Consumer–Brand Identification
SK Lam, M Ahearne, N Schillewaert
Journal of International Business Studies 43 (4), 306–331, 2012
912012
Intrafunctional Competitive Intelligence and Sales Performance: A Social Network Perspective
M Ahearne, SK Lam, B Hayati, F Kraus
Journal of Marketing 77 (September), 37-56, 2013
742013
Leveraging Frontline Employees’ Small Data and Firm-Level Big Data in Frontline Management: An Absorptive Capacity Perspective
SK Lam, S Sleep, T Hennig-thurau, S Sridhar, AR Saboo
Journal of Service Research 20 (1), 12-28, 2017
612017
Social network theory and the sales manager role: engineering the right relationship flows
K Flaherty, SK Lam, N Lee, JP Mulki, AL Dixon
Journal of Personal Selling & Sales Management 32 (1), 29-40, 2012
482012
Identifying effective hunters and farmers in the salesforce: a dispositional–situational framework
TE DeCarlo, SK Lam
Journal of the Academy of Marketing Science 44 (4), 415-439, 2016
462016
Toward a contingency framework of interpersonal influence in organizational identification diffusion
F Kraus, M Ahearne, SK Lam, J Wieseke
Organizational Behavior and Human Decision Processes 118 (2), 162-178, 2012
452012
Identity-Motivated Marketing Relationships: Research Synthesis, Controversies, and Research Agenda
SK Lam
AMS Review 2 (2-4), 72-87, 2012
392012
Walking a tightrope: the joint impact of customer and within-firm boundary spanning activities on perceived customer satisfaction and team performance
S Sleep, S Bharadwaj, SK Lam
Journal of the Academy of Marketing Science 43 (4), 472-489, 2015
302015
A Strategic Perspective on Sales Promotions
BD Gelb, D Andrews, SK Lam
Image, 2007
212007
Extrinsic versus intrinsic approaches to managing a multi-brand salesforce: when and how do they work?
EA Gillespie, SM Noble, SK Lam
Journal of the Academy of Marketing Science 44 (6), 707-725, 2016
162016
The Impact of Mergers and Acquisitions on the Sales Force
R Bommaraju, M Ahearne, ZR Hall, S Tirunillai, SK Lam
Journal of Marketing Research 55 (2), 254-264, 2018
112018
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