Basuki Rachmat
Basuki Rachmat
Verified email at perbanas.ac.id
Title
Cited by
Cited by
Year
Factors determining acceptance level of internet banking implementation
MA Widjana, B Rachmat
Journal of Economics, Business & Accountancy Ventura 14 (2), 2011
382011
Pengaruh kepercayaan, komitmen, komunikasi, penanganan masalah dan kepuasan nasabah terhadap loyalitas nasabah Bank Muamalat di Surabaya
F Ningtyas, B Rachmad
Journal of Business and Banking 1 (1), 51-60, 2011
372011
The development of service quality model as a criterion in selecting the banks in Indoensia
S Harsono, H Widyantoro, T Prawitowati, B Rahmat
Polish Journal of Management Studies 15, 2017
72017
Orientasi pelanggan, orientasi pasar dan inovasi serta pengaruhnya terhadap kinerja bisnis hotel berbintang tiga di Indonesia
B Rachmat
EKUITAS (Jurnal Ekonomi dan Keuangan) 11 (3), 367-390, 2007
42007
Analisis strategi pemasaran UMKM menggunakan pendekatan kualitatif fenomenologi dalam era MEA
R Heriyoga, B Rachmat
Journal of Business and Banking 5 (2), 283-298, 2016
32016
The effect of brand image, brand trust, economic benefits, and brand attitude toward purchase intention on iphone in East Java
B Rachmat
International Journal of Multicultural and Multireligious Understanding 7 (2 …, 2020
22020
Effect of bank commitment, bank communication and handling customer complaint on customer loyalty through customer satisfaction at PT Bank Central Asia Tbk of Mojopahit …
RSR Widijanto, B Rachmat
International Journal of Multicultural and Multireligious Understanding 6 (3 …, 2019
22019
Effect of service quality, religiosity, relationship closeness, and customer trust on customer satisfaction and loyalty at Bank Jatim Syariah
SD Bagoes, B Rachmat
Russian Journal of Agricultural and Socio-Economic Sciences 87 (3), 2019
22019
Isees Model: Model Of Hospital Service Based On Internal and External Service Quality
B Rachmat, T Indrawati
Journal of Economics, Business, & Accountancy Ventura 15 (3), 457-470, 2013
22013
Service-Oriented Organizational Citizenship Behavior, Service Quality and Customer Citizenship Behavior: Comparison of Implementation and Evaluation from the Perspective of …
S Harsono, H Widyantoro, T Prawitowati, B Rachmat
Market-Tržište 33 (1), 75-92, 2021
2021
Uslužno orijentirano organizacijsko ponašanje prema građanima, kvaliteta usluge i ponašanje korisnika kao dobrih građana: usporedba primjene i procjena iz perspektive korisnika …
S Harsono, H Widyantoro, T Prawitowati, B Rachmat
Market-Tržište 33 (1), 75-92, 2021
2021
Analysis of Product Diversification Strategies in Effort to Increase Total Revenue (Case Study at PT. Kebon Agung Surabaya)
TA Irawan, B Rachmat
2021
Percepcion, brecha y reflexion de los comportamientos de ciudadania organizacional orientados al servicio desde la perspectiva de los empleados y clientes bancarios en Indonesia.
S Harsono, H Widyantoro, T Prawitowat, B Rachmat
Religación. Revista de Ciencias Sociales y Humanidades 5 (23), 118-126, 2020
2020
Positive Impact of Service Quality and SOCB: Implementation and Evaluation From The Perspective of Banking Employees and Customers
S Harsono, H Widyantoro, T Prawitowati, B Rachmat
2020
Mengembangkan Service Oriented-Organizational Citizenship Behaviour (SOCB) dan Kualitas Layanan (SERVQUAL)
S Harsono, T Prawitowati, B Rachmat, H Widyantoro
Jurnal Penamas Adi Buana 3 (2), 63-72, 2020
2020
The Effect of Service Quality and Trust on Repurchase Intention Through Customer Satisfaction In Rollaas Cafe Mall City of Tomorrow Surabaya
B Satrya, B Rachmat
STIE Perbanas Surabaya, 2020
2020
Haki: Program Komputer Service Oriented Citizenship Behavior (SOCB) And Service Quality (SERVQUAL)
S Harsono, H Widyantoro, T Prawitowati, B Rachmat
2019
Perception, Gap and Reflection of S-OOCBs Dimensions and Their Influence on Servqual From the Perspective of Banking Employees and Customers in Indonesia
S Harsono, H Widyantoro, T Prawitowati, B Rachmat
Religación. Revista de Ciencias Sociales y Humanidades 4 (17), 163-173, 2019
2019
Technology Readyness Acceptance Model Analysis on Project Management Operations
BR R. Panday
International Journal of Business Management 4 (3), 117-132, 2019
2019
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Articles 1–19