Carl Borchgrevink
Carl Borchgrevink
Verified email at msu.edu
Title
Cited by
Cited by
Year
Customer service providers' attitudes relating to customer service and customer satisfaction in the customer-server exchange.
AM Susskind, KM Kacmar, CP Borchgrevink
Journal of applied psychology 88 (1), 179, 2003
4642003
M., CP Borchgrevink, KM Kacmar & RA Brymer (2000). Customer service employees' behavioral intentions and attitudes: An examination of construct validity and a path model
A Susskind
International Journal of Hospitality Management 19, 53-77, 0
295*
How organizational standards and coworker support improve restaurant service
AM Susskind, KM Kacmar, CP Borchgrevink
Cornell Hotel and Restaurant Administration Quarterly 48 (4), 370-379, 2007
1862007
Hand washing practices in a college town environment.
CP Borchgrevink, JM Cha, S Kim
Journal of Environmental Health 75 (8), 18-24, 2013
1282013
Customer service behavior and attitudes among hotel managers: A look at perceived support functions, standards for service, and service process outcomes
AM Susskind, CP Borchgrevink, RA Brymer, KM Kacmar
Journal of Hospitality & Tourism Research 24 (3), 373-397, 2000
672000
Crisis bargaining: Tracking relational paradox in hostage negotiation
WA Donohue, C Ramesh, C Borchgrevink
International Journal of Conflict Management, 1991
641991
Leader-member exchange development: a hospitality antecedent investigation
CP Borchgrevink, FJ Boster
International Journal of Hospitality Management 16 (3), 241-259, 1997
581997
Operations budgeting practices of lodging firms in the United States and Scandinavia
RS Schmidgall, CP Borchgrevink, OH Zahl-Begnum
International Journal of Hospitality Management 15 (2), 189-203, 1996
571996
Consumer preferred hot beverage temperatures
CP Borchgrevink, AM Susskind, JM Tarras
Food quality and Preference 10 (2), 117-121, 1999
521999
Leader-member exchange: A test of the measurement model
CP Borchgrevink, FJ Boster
Hospitality Research Journal 17 (3), 75-100, 1994
391994
Customers’ perceptions in value and food safety on customer satisfaction and loyalty in restaurant environments: moderating roles of gender and restaurant types
JM Cha, CP Borchgrevink
Journal of Quality Assurance in Hospitality & Tourism 20 (2), 143-161, 2019
362019
Intercultural competence and student engagement of US community college students: A mixed method study
RL Riley, RM Bustamante, SL Edmonson
Community College Journal of Research and Practice 40 (1), 34-46, 2016
252016
Norway seen from abroad: perceptions of Norway and Norwegian tourism: an image study
CP Borchgrevink, BJ Knutson
Journal of Hospitality & Leisure Marketing 4 (4), 25-46, 1997
241997
Effects of Gen Y hotel employee’s voice and team-member exchange on satisfaction and affective commitment between the US and China
MR Kim, L Choi, CP Borchgrevink, B Knutson, JM Cha
International Journal of Contemporary Hospitality Management, 2018
222018
Leader-member exchange and interpersonal relationships: Construct validity and path model
CP Borchgrevink, FJ Boster
Journal of Hospitality & Leisure Marketing 5 (1), 53-79, 1998
221998
Team-based interaction in the foodservice instructional laboratory: An exploratory model of team composition, team-member interaction, and performance
AM Susskind, CP Borchgrevink
Journal of Hospitality & Tourism Education 10 (4), 22-29, 1999
211999
Leader–member exchange (LMX) and frontline employees’ service-oriented organizational citizenship behavior in the foodservice context: Exploring the moderating role of work status
JM Cha, CP Borchgrevink
International Journal of Hospitality & Tourism Administration 19 (3), 233-258, 2018
202018
Hotel employees’ organizational behaviors from cross-national perspectives
MR Kim, L Choi, BJ Knutson, CP Borchgrevink
International Journal of Contemporary Hospitality Management, 2017
202017
The relationship of service providers’ perceptions of service climate to guest satisfaction, return intentions, and firm performance
AM Susskind, KM Kacmar, CP Borchgrevink
Cornell Hospitality Quarterly 59 (4), 390-396, 2018
182018
It is a Chef's Life
CP Borchgrevink, RH Nelson, JL Ruf
Journal of Hospitality & Tourism Education 10 (2), 13-18, 1998
181998
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