Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM KJ Trainor, JM Andzulis, A Rapp, R Agnihotri Journal of business research 67 (6), 1201-1208, 2014 | 767 | 2014 |
A review of social media and implications for the sales process JM Andzulis, NG Panagopoulos, A Rapp Journal of personal selling & sales management 32 (3), 305-316, 2012 | 497 | 2012 |
B‐TO‐BE‐commerce: a content analytical assessment of motor carrier websites AE Ellinger, DF Lynch, JK Andzulis, RJ Smith Journal of Business Logistics 24 (1), 199-220, 2003 | 107 | 2003 |
Competitive intelligence collection and use by sales and service representatives: how managers’ recognition and autonomy moderate individual performance A Rapp, R Agnihotri, TL Baker Journal of the Academy of Marketing Science 43 (3), 357-374, 2015 | 82 | 2015 |
Examining the drivers and performance implications of boundary spanner creativity R Agnihotri, AA Rapp, JM Andzulis, CB Gabler Journal of Service Research 17 (2), 164-181, 2014 | 79 | 2014 |
Using shortened scales in sales research: Risks, benefits, and strategies GR Franke, A Rapp, J “Mick” Andzulis Journal of Personal Selling & Sales Management 33 (3), 319-328, 2013 | 21 | 2013 |
Creating Win-Win Collaborations for Students: An Immersive Learning Project for Advanced Sales Courses MM Lastner, R Rast, JM Andzulis Journal for Advancement of Marketing Education 24 (Special Issue in Sales …, 2016 | 6 | 2016 |
Do vigilante consumers and showrooming hurt retail sales? The influence of opportunistic shopping behaviors A Rapp, J Andzulis, NG Panagopoulos AMA Winter educators’ conference proceedings, 138-139, 2013 | 2 | 2013 |
Thank You for Being a Friend: A Peer-Learning Approach to Marketing Education MM Lastner, D Delpechitre, EA Goad, JM Andzulis Journal of Marketing Education, 0273475320979632, 2020 | | 2020 |
e-Services A Rapp, JM Andzulis, N Schillewaert Serving Customers: Global Services Marketing Perspectives 9, 165-181, 2013 | | 2013 |