| Artist authenticity: How artists’ passion and commitment shape consumers’ perceptions and behavioral intentions across genders JG Moulard, DH Rice, CP Garrity, SM Mangus Psychology & Marketing 31 (8), 576-590, 2014 | 158 | 2014 |
| The road to customer loyalty paved with service customization DE Bock, SM Mangus, JAG Folse Journal of Business Research 69 (10), 3923-3932, 2016 | 97 | 2016 |
| The road to recovery: Overcoming service failures through positive emotions MM Lastner, JAG Folse, SM Mangus, P Fennell Journal of Business Research 69 (10), 4278-4286, 2016 | 95 | 2016 |
| Examining the effects of mutual information sharing and relationship empathy: A social penetration theory perspective SM Mangus, DE Bock, E Jones, JAG Folse Journal of Business Research 109, 375-384, 2020 | 60 | 2020 |
| The interplay between business and personal trust on relationship performance in conditions of market turbulence SM Mangus, E Jones, JAG Folse, S Sridhar Journal of the Academy of marketing science 48, 1138-1155, 2020 | 49 | 2020 |
| Gratitude in buyer-seller relationships: a dyadic investigation SM Mangus, DE Bock, E Jones, JAG Folse Journal of Personal Selling & Sales Management 37 (3), 250-267, 2017 | 46 | 2017 |
| Do opposites attract? Assimilation and differentiation as relationship-building strategies SM Mangus, A Ruvio Journal of Personal Selling & Sales Management 39 (1), 60-80, 2019 | 11 | 2019 |
| The comparative effects of gratitude and indebtedness in B2B relationships SM Mangus, DE Bock, JAG Folse, E Jones Industrial Marketing Management 103, 73-82, 2022 | 10 | 2022 |
| Salesperson rapport: a literature review and research agenda for an evolving digital sales process V Good, SM Mangus, E Bolman Pullins Journal of Personal Selling & Sales Management 43 (4), 245-269, 2023 | 5 | 2023 |
| We are not on the same page: The effects of salesperson trust overestimation on customer satisfaction and relationship performance SM Mangus, E Jones, JAG Folse, S Sridhar Industrial Marketing Management 109, 58-70, 2023 | 5 | 2023 |
| Would you do me a favor? How salesperson favor requests positively affect consumers’ perceptions of negotiations☆☆ VL Thomas, SM Mangus, DE Bock Journal of Business Research 155, 113455, 2023 | 3 | 2023 |
| Personal-selling and sales-management abstracts SM Mangus Journal of Personal Selling & Sales Management 43 (4), 368-385, 2023 | 1 | 2023 |
| Communicating with B2B buyers after “Dropping the Ball”: Using digital and non-digital communication formats to recover from salesperson transgressions SM Mangus, H Shi, JAG Folse, E Jones, S Sridhar International Journal of Research in Marketing, 2024 | | 2024 |
| Personal selling and sales management abstracts SM Mangus Journal of Personal Selling & Sales Management 43 (2), 146-159b, 2023 | | 2023 |
| Personal selling and sales management abstracts SM Mangus Journal of Personal Selling & Sales Management 42 (4), 406-416, 2022 | | 2022 |
| The Hidden Layer of Buyer-Seller Relationships SM Mangus Louisiana State University and Agricultural & Mechanical College, 2014 | | 2014 |
Judith Anne Garretson FolseUniversity of ArkansasVerified email at walton.uark.edu
