K Douglas Hoffman

Dikutip oleh

	Semua	Sejak 2019
Kutipan	15980	3824
indeks-h	40	28
indeks-i10	74	41

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Pengarang bersama

Scott W. KelleyUniversity of KentuckyEmail yang diverifikasi di uky.edu
Beth Chung HerreraProfessor of Management, San Diego State UniversityEmail yang diverifikasi di sdsu.edu
Seung Hwan (Mark) LeeProfessor, Retail Management, Toronto Metropolitan UniversityEmail yang diverifikasi di torontomu.ca
Vince HoweAssociate Professro of Marketing, University of North Carolina WilmingtonEmail yang diverifikasi di uncw.edu
Marcos Cortez CampomarFEA/USPEmail yang diverifikasi di usp.br
Ana IkedaProfessora de Marketing, Universidade de São PauloEmail yang diverifikasi di usp.br
Dwayne D. GremlerDistinguished Research Professor, Bowling Green State UniversityEmail yang diverifikasi di bgsu.edu
Joel E. CollierProfessor of Marketing, Mississippi State UniversityEmail yang diverifikasi di business.msstate.edu
Donald C. BarnesHendrick Faculty Fellow, University of North Carolina WilmingtonEmail yang diverifikasi di uncw.edu
Jeremy GalbreathCurtin University (retired)Email yang diverifikasi di curtin.edu.au
P. DicksonEmail yang diverifikasi di fiu.edu
Judy SiguawEast Carolina UniversityEmail yang diverifikasi di ecu.edu
David I GillilandProfessor of Marketing, Colorado State UniversityEmail yang diverifikasi di colostate.edu
JOHN B FORDProfessor of Marketing and International Business and Eminent ScholarEmail yang diverifikasi di odu.edu
Earl D. HoneycuttEmail yang diverifikasi di elon.edu
Alexandra KenyonLeeds Beckett UniversityEmail yang diverifikasi di leedsbeckett.ac.uk

Ikuti

K Douglas Hoffman

Professor of Marketing and University Distinguished Teaching Scholar

Email yang diverifikasi di colostate.edu

Services Marketing


Judul Urutkan menurut kutipan Urutkan menurut tahun Urutkan menurut judul	Dikutip oleh Dikutip oleh	Tahun
Managing services marketing: Text and readings JEG Bateson, KD Hoffman Dryden Press, 1999	2032	1999
A typology of retail failures and recoveries SW Kelley, KD Hoffman, MA Davis Journal of retailing 69 (4), 429-452, 1993	1548	1993
Essentials of services marketing KD Hoffman, JEG Bateson (No Title), 1997	1352	1997
Tracking service failures and employee recovery efforts KD Hoffman, SW Kelley, HM Rotalsky Journal of services marketing 9 (2), 49-61, 1995	1149	1995
Services marketing concepts, strategies, & cases KD Hoffman, JEG Bateson	935	2008
Princípios de marketing de serviços: conceitos, estratégias, casos KD Hoffman, AA Ikeda, MC Campomar, JEG Bateson	866	2010
Fundamentos de marketing de servicios: Conceptos, estrategias y casos KD Hoffman, JEG Bateson Cengage Learning Mexico, 2002	626*	2002
Service provider job satisfaction and customer KD Hoffman, TN Ingram Journal of Services Marketing 6 (2), 68-78, 1992	606	1992
Atmospherics, service encounters and consumer decision making: An integrattve perspective KD Hoffman, LW Turley Journal of Marketing theory and practice 10 (3), 33-47, 2002	559	2002
Perceived justice needs and recovery evaluation: a contingency approach KD Hoffman, SW Kelley European Journal of marketing 34 (3/4), 418-433, 2000	501	2000
An investigation of positive affect, prosocial behaviors and service quality SW Kelley, KD Hoffman Journal of retailing 73 (3), 407-427, 1997	465	1997
Creating customer-oriented employees: the case in home health care. K Douglas Hoffman, TN Ingram Journal of Health Care Marketing 11 (2), 1991	408	1991
Marketing of services KD Hoffman, KD Hoffman, JEG Bateson Cengage Learning, 2008	339	2008
Typologies of e‐commerce retail failures and recovery strategies LP Forbes, SW Kelley, KD Hoffman Journal of Services Marketing 19 (5), 280-292, 2005	316	2005
Marketing de servicios: conceptos, estrategias y casos KD Hoffman, JEG Bateson Cengage Learning, 2012	301	2012
Experiential learning exercises in services marketing courses DD Gremler, KD Hoffman, SM Keaveney, LK Wright Journal of Marketing Education 22 (1), 35-44, 2000	278	2000
A CIT investigation of servicescape failures and associated recovery strategies KD Hoffman, SW Kelley, BC Chung Journal of services marketing 17 (4), 322-340, 2003	268	2003
Critical incidents: Service failures that matter most B Chung, KD Hoffman Cornell Hotel and Restaurant Administration Quarterly 39 (3), 66-71, 1998	223	1998
The relationship between ethical and customer-oriented service provider behaviors V Howe, KD Hoffman, DW Hardigree Journal of Business Ethics 13, 497-506, 1994	196	1994
Services marketing JEG Bateson, KD Hoffman South-Western, 2011	190	2011

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