Bo Edvardsson
Bo Edvardsson
Professor of Business Administration, CTF Service Research Centre, Karlstad university
Verified email at kau.se
Title
Cited by
Cited by
Year
Expanding understanding of service exchange and value co-creation: a social construction approach
B Edvardsson, B Tronvoll, T Gruber
Journal of the academy of marketing science 39 (2), 327-339, 2011
15562011
Key concepts for new service development
B Edvardsson, J Olsson
Service Industries Journal 16 (2), 140-164, 1996
12481996
Service portraits in service research: a critical review
B Edvardsson, A Gustafsson, I Roos
International journal of service industry management, 2005
11882005
A customer‐dominant logic of service
K Heinonen, T Strandvik, KJ Mickelsson, B Edvardsson, E Sundström, ...
Journal of Service management, 2010
9812010
New service development: learning from and with customers
J Matthing, B Sandén, B Edvardsson
International Journal of Service Industry Management, 2004
8222004
The effects of satisfaction and loyalty on profits and growth: products versus services
B Edvardsson, MD Johnson, A Gustafsson, T Strandvik
Total quality management 11 (7), 917-927, 2000
6632000
Value in use through service experience
S Sandström, B Edvardsson, P Kristensson, P Magnusson
Managing Service Quality: An International Journal, 2008
6362008
New service development and innovation in the new economy
B Edvardsson, A Gustafsson, B Sandén, MD Johnson
Studenlitteratur, 2000
5072000
Service break-downs a study of critical incidents in an airline
B Edvardsson
Proceedings of the 1992 Academy of Marketing Science (AMS) Annual Conference …, 2015
4942015
Quality of service: Making it really work
B Edvardsson
Managing Service Quality 6 (1), 1996
4631996
Service quality: beyond cognitive assessment
B Edvardsson
Managing Service Quality: An International Journal, 2005
4532005
Quality in new service development: Key concepts and a frame of reference
B Edvardsson
International Journal of Production Economics 52 (1-2), 31-46, 1997
4221997
Cocreating customer value through hyperreality in the prepurchase service experience
B Edvardsson, B Enquist, R Johnston
Journal of service research 8 (2), 149-161, 2005
4162005
Critical incident techniques
B Edvardsson, I Roos
International Journal of Service Industry Management, 2001
4112001
Match or mismatch: Strategy-structure configurations in the service business of manufacturing companies
H Gebauer, B Edvardsson, A Gustafsson, L Witell
Journal of Service Research 13 (2), 198-215, 2010
4052010
Analysis, planning, improvisation and control in the development of new services
B Edvardsson, L Haglund, J Mattsson
International journal of service industry management, 1995
2981995
Frequency of negative critical incidents and satisfaction with public transport services. I
M Friman, B Edvardsson, T Gärling
Journal of Retailing and Consumer Services 8 (2), 95-104, 2001
2912001
Service quality improvement
B Edvardsson
Managing service quality: an International Journal, 1998
2801998
Customer integration within service development—A review of methods and an analysis of insitu and exsitu contributions
B Edvardsson, P Kristensson, P Magnusson, E Sundström
Technovation 32 (7-8), 419-429, 2012
2692012
Co‐creation in radical service innovation: a systematic analysis of microlevel processes
H Perks, T Gruber, B Edvardsson
Journal of Product Innovation Management 29 (6), 935-951, 2012
2522012
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