Alicia A. Grandey
Alicia A. Grandey
Liberal Arts Professor, Psychology, Penn State University
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Cited by
Cited by
Emotional regulation in the workplace: A new way to conceptualize emotional labor.
AA Grandey
Journal of occupational health psychology 5 (1), 95, 2000
Emotional labor and burnout: Comparing two perspectives of “people work”
CM Brotheridge, AA Grandey
Journal of vocational behavior 60 (1), 17-39, 2002
When “the show must go on”: Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery
AA Grandey
Academy of management Journal 46 (1), 86-96, 2003
The conservation of resources model applied to work–family conflict and strain
AA Grandey, R Cropanzano
Journal of vocational behavior 54 (2), 350-370, 1999
The relationship of organizational politics and support to work behaviors, attitudes, and stress
R Cropanzano, JC Howes, AA Grandey, P Toth
Journal of Organizational Behavior: The International Journal of Industrial …, 1997
The customer is not always right: customer aggression and emotion regulation of service employees
AA Grandey, DN Dickter, HP Sin
Journal of Organizational Behavior: The International Journal of Industrial …, 2004
Is “service with a smile” enough? Authenticity of positive displays during service encounters
AA Grandey, GM Fisk, AS Mattila, KJ Jansen, LA Sideman
Organizational Behavior and Human Decision Processes 96 (1), 38-55, 2005
Must" service with a smile" be stressful? The moderating role of personal control for American and French employees.
AA Grandey, GM Fisk, DD Steiner
Journal of applied psychology 90 (5), 893, 2005
Service with a smile and encounter satisfaction: Emotional contagion and appraisal mechanisms
PB Barger, AA Grandey
Academy of management journal 49 (6), 1229-1238, 2006
A longitudinal and multi‐source test of the work–family conflict and job satisfaction relationship
A A Grandey, B L Cordeiro, A C Crouter
Journal of occupational and Organizational Psychology 78 (3), 305-323, 2005
Display rules versus display autonomy: emotion regulation, emotional exhaustion, and task performance in a call center simulation.
LS Goldberg, AA Grandey
Journal of occupational health psychology 12 (3), 301, 2007
Verbal abuse from outsiders versus insiders: Comparing frequency, impact on emotional exhaustion, and the role of emotional labor.
AA Grandey, JH Kern, MR Frone
Journal of occupational health psychology 12 (1), 63, 2007
Work-family conflict and work-related withdrawal behaviors
LB Hammer, TN Bauer, AA Grandey
Journal of Business and Psychology 17 (3), 419-436, 2003
Emotional labor at a crossroads: Where do we go from here?
AA Grandey, AS Gabriel
Annu. Rev. Organ. Psychol. Organ. Behav. 2 (1), 323-349, 2015
Affective states and traits in the workplace: Diary and survey data from young workers
AA Grandey, AP Tam, AL Brauburger
Motivation and emotion 26 (1), 31-55, 2002
Free to be you and me: a climate of authenticity alleviates burnout from emotional labor.
A Grandey, SC Foo, M Groth, RE Goodwin
Journal of occupational health psychology 17 (1), 1, 2012
Emotional display rules as work unit norms: a multilevel analysis of emotional labor among nurses.
JM Diefendorff, RJ Erickson, AA Grandey, JJ Dahling
Journal of occupational health psychology 16 (2), 170, 2011
Customer incivility as a social stressor: the role of race and racial identity for service employees.
JH Kern, AA Grandey
Journal of occupational health psychology 14 (1), 46, 2009
The state of the heart: Emotional labor as emotion regulation reviewed and revised.
AA Grandey, RC Melloy
Journal of occupational health psychology 22 (3), 407, 2017
Emotional labor in the 21st century: Diverse perspectives on emotion regulation at work
A Grandey, J Diefendorff, DE Rupp
Routledge, 2013
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