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Eugene W Anderson
Eugene W Anderson
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Title
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Cited by
Year
Customer satisfaction, market share, and profitability: findings from Sweden
EW Anderson, C Fornell, DR Lehmann
The Journal of Marketing, 53-66, 1994
118681994
The antecedents and consequences of customer satisfaction for firms
EW Anderson, MW Sullivan
Marketing science 12 (2), 125-143, 1993
93621993
The American customer satisfaction index: nature, purpose, and findings
C Fornell, MD Johnson, EW Anderson, J Cha, BE Bryant
The Journal of Marketing, 7-18, 1996
86861996
American Customer Satisfaction Index
C Fornell, M JOHNSON, E ANDERSON, J CHA, B BRYANT
Methodology Report. Ann Arbor, National Quality Research Center, 1995
8686*1995
Customer satisfaction and word of mouth
EW Anderson
Journal of Service Research 1 (1), 5-17, 1998
39901998
Strengthening the satisfaction-profit chain
EW Anderson, V Mittal
Journal of Service Research 3 (2), 107-120, 2000
29312000
Customer satisfaction, productivity, and profitability: Differences between goods and services
EW Anderson, C Fornell, RT Rust
Marketing Science 16 (2), 129-145, 1997
25511997
Customer satisfaction and shareholder value
EW Anderson, C Fornell, SK Mazvancheryl
Journal of Marketing, 172-185, 2004
23552004
A customer satisfaction research prospectus
EW Anderson, C Fornell
Service quality: New directions in theory and practice, 241-268, 1994
12371994
Rational and adaptive performance expectations in a customer satisfaction framework
MD Johnson, EW Anderson, C Fornell
Journal of Consumer Research, 695-707, 1995
11201995
Foundations of the American Customer Satisfaction Index
EW Anderson, C Fornell
QUALITY CONTROL AND APPLIED STATISTICS 46 (6), 637-640, 2001
10982001
Foundations of the American customer satisfaction index
EW Anderson, C Fornell
Total Quality Management 11 (7), 869-882, 2000
10982000
Customer satisfaction and price tolerance
EW Anderson
Marketing Letters 7 (3), 265-274, 1996
7401996
Cross-category variation in customer satisfaction and retention
EW Anderson
Marketing Letters 5 (1), 19-30, 1994
6811994
Dual emphasis and the long-term financial impact of customer satisfaction
V Mittal, EW Anderson, A Sayrak, P Tadikamalla
Marketing Science 24 (4), 544-555, 2005
5152005
Understanding firms' customer satisfaction information usage
NA Morgan, EW Anderson, V Mittal
Journal of Marketing, 131-151, 2005
4352005
The Formation of Market‐Level Expectations and Its Covariates
EW Anderson
Journal of Consumer Research 30 (1), 115-124, 2003
2522003
Does customer satisfaction matter to investors? Findings from the bond market
E Anderson, S Mansi
Journal of Marketing Research, Forthcoming, 2008
1842008
Repositioning for changing preferences: The case of beef versus poultry
EW Anderson, SM Shugan
Journal of consumer research, 219-232, 1991
1801991
The customer satisfaction index as a leading indicator
EW Anderson, C Fornell
Handbook of Service Marketing & Management, 14, 2000
127*2000
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