Ir. Markus Hartono, B.Eng., M.Sc., Ph.D., CHFP., IPM.
Ir. Markus Hartono, B.Eng., M.Sc., Ph.D., CHFP., IPM.
University of Surabaya - Associate Professor; Professional Engineer; Certified Human Factors
Verified email at
TitleCited byYear
Anthropometry of the Singaporean and Indonesian populations
TK Chuan, M Hartono, N Kumar
International Journal of Industrial Ergonomics 40 (6), 757-766, 2010
How the Kano model contributes to Kansei engineering in services
M Hartono, TK Chuan
Ergonomics 54 (11), 987-1004, 2011
Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty
M Hartono, H Raharjo
Total Quality Management & Business Excellence 26 (9-10), 971-985, 2015
Incorporating service quality tools into Kansei Engineering in services: A case study of Indonesian tourists
M Hartono
Procedia economics and finance 4, 201-212, 2012
Applying Kansei Engineering, the Kano model and QFD to services
M Hartono, KC Tan, JB Peacock
International Journal of Services, Economics and Management 5 (3), 256-274, 2013
Incorporating Markov chain modelling and QFD into Kansei engineering applied to services
M Hartono, KC Tan, JB Peacock, S Ishihara
International Journal of Human Factors and Ergonomics 1 (1), 74-97, 2012
The Extended Integrated Model of Kansei Engineering, Kano, and TRIZ Incorporating Cultural Differences into Services
M Hartono
International Journal of Technology 7 (1), 97-104, 2016
The extended integrated model of Kansei Engineering, Kano, and TRIZ incorporating cultural differences into services
M Hartono
International Journal of Technology 7 (1), 97-104, 2016
A proposed integrative framework of Kansei Engineering and Kano model applied to services
M Hartono
Proceedings of The 2nd International Research Symposium in Service …, 2011
How Kansei Engineering, Kano and QFD can improve logistics services
M Hartono, A Santoso, DN Prayogo
International Journal of Technology 8 (6), 1070-1081, 2017
Panduan Survei Data Anthropometri
M Hartono
Teknik Industri Universitas Surabaya, 2016
Inaugural Editorial: A new human factors and ergonomics journal for the international community is launched
DA Coelho
International Journal of Human Factors and Ergonomics 1 (1), 1-2, 2012
The role of Kansei engineering in influencing overall satisfaction and behavioral intention in service encounters
M Hartono, KC Tan
The Journal of Philippines Institute of Industrial Engineers (PIIE) 8 (1), 14-23, 2011
A conceptual integrative model of Kansei Engineering, Kano and TRIZ towards sustainability in services
M Hartono
8th Widyatama International Seminar on Sustainability, 2016
Kerangka Konseptual Integrasi Servqual, Model Kano dan Kansei Engineering Dengan QFD Pada Industri Jasa
M Hartono
Proceeding of Industrial Engineering Conference" Peranan Teknologi & Inovasi …, 2012
Incorporating customer emotional needs using Kansei Engineering and Kano model to support Customer Relationship Management: A case study in healthcare services
M Hartono, Y Sari, G Laelianus
Joint International Conference-APCHI-Ergofuture-PEI-IAIFI 2014, 2014
Aplikasi Integrasi Kansei Engineering Dan Metode Triz Pada Layanan Villa Nunia, Bali
A Suseno, M Hartono, RM Surjani
Calyptra 2 (1), 1-19, 2013
Drillis and Contini revisited
JB Peacock12, TX Manoharan Aravindakshan, CY Ping, LW Ping, F Ding, ...
Advances in Usability Evaluation, 76, 2012
Cultural differences in applying Kansei Engineering to services
M Hartono, TK Chuan, JB Peacock
2012 Southeast Asian Network of Ergonomics Societies Conference (SEANES), 1-5, 2012
Kansei engineering influences and service differentiation among Singapore, Indonesia and Japan
The system can't perform the operation now. Try again later.
Articles 1–20