Ir. Markus Hartono, B.Eng., M.Sc., Ph.D., CHFP., IPM., ASEAN Eng.
Ir. Markus Hartono, B.Eng., M.Sc., Ph.D., CHFP., IPM., ASEAN Eng.
University of Surabaya - Associate Professor; Professional Engineer; Certified Human Factors
Verified email at staff.ubaya.ac.id
Title
Cited by
Cited by
Year
Anthropometry of the Singaporean and Indonesian populations
TK Chuan, M Hartono, N Kumar
International Journal of Industrial Ergonomics 40 (6), 757-766, 2010
1712010
How the Kano model contributes to Kansei engineering in services
M Hartono, TK Chuan
Ergonomics 54 (11), 987-1004, 2011
692011
Incorporating service quality tools into Kansei Engineering in services: A case study of Indonesian tourists
M Hartono
Procedia economics and finance 4, 201-212, 2012
342012
Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty
M Hartono, H Raharjo
Total Quality Management & Business Excellence 26 (9-10), 971-985, 2015
322015
Applying Kansei Engineering, the Kano model and QFD to services
M Hartono, TK Chuan, JB Peacock
International Journal of Services, Economics and Management 2 5 (3), 256-274, 2013
212013
The Extended Integrated Model of Kansei Engineering, Kano, and TRIZ Incorporating Cultural Differences into Services
M Hartono
International Journal of Technology 7 (1), 97-104, 2016
182016
The extended integrated model of Kansei Engineering, Kano, and TRIZ incorporating cultural differences into services
M Hartono
International Journal of Technology 7 (1), 97-104, 2016
182016
Incorporating Markov chain modelling and QFD into Kansei engineering applied to services
M Hartono, TK Chuan, S Ishihara, JB Peacock
International Journal of Human Factors and Ergonomics 1 (1), 74-97, 2012
182012
How Kansei Engineering, Kano and QFD can improve logistics services
M Hartono, A Santoso, DN Prayogo
International Journal of Technology 8 (6), 1070-1081, 2017
152017
A proposed integrative framework of Kansei Engineering and Kano model applied to services
M Hartono
Proceedings of The 2nd International Research Symposium in Service …, 2011
92011
Indonesian anthropometry update for special populations incorporating Drillis and Contini revisited
M Hartono
International Journal of Industrial Ergonomics 64, 89-101, 2018
82018
A conceptual integrative model of Kansei Engineering, Kano and TRIZ towards sustainability in services
M Hartono, S Setijadi, L Norwandi
Journal of Advanced Research in Dynamical and Control Systems 11 (5), 385-390, 2019
62019
Panduan Survei Data Anthropometri
M Hartono
Teknik Industri Universitas Surabaya, 2016
62016
Cultural differences in applying Kansei Engineering to services
M Hartono, TK Chuan, JB Peacock
2012 Southeast Asian Network of Ergonomics Societies Conference (SEANES), 1-5, 2012
52012
Inaugural Editorial: A new human factors and ergonomics journal for the international community is launched
DA Coelho
International Journal of Human Factors and Ergonomics 1 (1), 1-2, 2012
52012
The role of Kansei engineering in influencing overall satisfaction and behavioral intention in service encounters
M Hartono, KC Tan
The Journal of Philippines Institute of Industrial Engineers (PIIE) 8 (1), 14-23, 2011
52011
Aplikasi integrasi kansei engineering dan metode TRIZ pada layanan Villa Nunia, Bali
A Suseno, M Hartono, RM Surjani
Calyptra 2 (1), 1-19, 2013
42013
Kerangka Konseptual Integrasi Servqual, Model Kano dan Kansei Engineering dengan Qfd pada Industri Jasa
M Hartono
Proceeding of Industrial Engineering Conference" Peranan Teknologi & Inovasi …, 2012
42012
An integrative fuzzy Kansei engineering and Kano model for logistics services
M Hartono, T Chuan, D Prayogo, A Santono
IOP Conference Series: Materials Science and Engineering 273 (1), 2017
32017
The Development Of Usability Measurement Model Considering Cognitive And Affective Aspects And Cultural Dimension As Moderation: A Research Framework
H Prastawa, U Ciptomulyono, M Singgih, M Hartono
Proceedings of 6 th International Conference on Operations and Supply Chain …, 2014
32014
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