| The influence of customer knowledge on CRM performance of Malaysian ICT companies: a structural equation modeling approach H Nejatian, I Sentosa, SK Piaralal, AM Bohari International Journal of Business and Management 6 (7), 181, 2011 | 98 | 2011 |
| An integrated model of the likelihood and extent of adoption of green practices in small and medium sized logistics firms SK Piaralal, SR Nair, N Yahya, JA Karim American Journal of Economics 5 (2), 251-258, 2015 | 63 | 2015 |
| Factors affecting service recovery performance and customer service employees: A study of Malaysian life insurance industry SK Piaralal, MA Bhatti, NK Piaralal, AS Juhari International Journal of Productivity and Performance Management 65 (7), 898-924, 2016 | 59 | 2016 |
| Human resource management factors and service recovery performance in Malaysian life insurance industry: Exploring the moderating effects of employment status NK Piaralal, N Mat, SK Piaralal, MA Bhatti European Journal of Training and Development 38 (6), 524-552, 2014 | 29 | 2014 |
| Impact of psychological traits, entrepreneurial education and culture in determining entrepreneurial intention among pre-university students in Malaysia V Samydevan, S Piaralal, AK Othman, Z Osman American Journal of Economics 5 (2), 163-167, 2015 | 28 | 2015 |
| Green practices adoption framework for small and medium sized logistics firms in Malaysia N Yahya, SR Nair, SK Piaralal Sains Humanika 2 (3), 2014 | 28 | 2014 |
| Determinants of brand equity in private healthcare facilities in Klang Valley, Malaysia S Piaralal, TM Mei American Journal of Economics 5 (2), 177-182, 2015 | 27 | 2015 |
| Antecedent and outcomes of satisfaction with service recovery: a study among mobile phone users in central region of Malaysia NK Piaralal, SK Piaralal, MA Bhatti Asian Social Science 10 (12), 210, 2014 | 23 | 2014 |
| Service quality and customer loyalty in Malaysian Islamic insurance sector exploring the mediating effects of customer satisfaction AS Juhari, MA Bhatti, SK Piaralal International Journal of Academic Research in Business and Social Sciences 6 …, 2016 | 22 | 2016 |
| Determinants of entrepreneurial intention among school students in Malaysia: An empirical study V Samydevan, MR Mohd Amin, SK Piaralal Journal of Education for Business 96 (6), 359-365, 2021 | 20 | 2021 |
| An empirical study on service recovery satisfaction in an open and distance learning higher education institution in Malaysia MR bin Mohd Amin, S Kumar Piaralal, Y Rosli bin Daud, B Bin Mohamed International Review of Research in Open and Distributed Learning 21 (2), 36-60, 2020 | 19 | 2020 |
| Human resource management factors and service recovery performance in Malaysian life insurance industry: Exploring the moderating effects of employment status N Kumar Piaralal, N Mat, S Kumar Piaralal, M Awais Bhatti European Journal of Training and Development 38 (6), 524-552, 2014 | 19 | 2014 |
| Job satisfaction of civil servants (an evidence from the Republic of Maldives) H Naeem, I Sentosa, H Nejatia, SK Piaralal Proceedings of the 2nd International Conference on Business and Economic …, 2011 | 17 | 2011 |
| Antecedents and outcomes of service recovery satisfaction: perspectives on open and distance learning in Malaysia MRBM Amin, SK Piaralal International Journal of Business Innovation and Research 21 (1), 56-78, 2020 | 13 | 2020 |
| Creativity and innovation (organizational factor) influence on firm performance: an empirical study on Malaysian telecommunication mobile network operators T Ramalingam, JA Karim, S Piaralal, B Singh American Journal of Economics 5 (2), 194-199, 2015 | 13 | 2015 |
| The impact of knowledge management on customer relationship management HN Khalilabad, ON Mazandarani, I Sentosa, SK Piaralal Journal of American Academy of Business 9 (2), 2-21, 2006 | 13 | 2006 |
| Knowledge workers job performance: An examination of career values, perceived organizational support and career satisfaction MA Bhatti, AS Juhari, SK Piaralal, NK Piaralal Business and Management Horizons 5 (2), 13-35, 2017 | 12 | 2017 |
| Integrating justice dimensions and expectation-confirmation model in measuring customer satisfaction and continuance intention in private higher education in Malaysia: a … MRBM Amin, SA Masrani, SK Piaralal International Journal of Business Excellence 20 (3), 338-358, 2020 | 7 | 2020 |
| Empirical study of internet adoption among small And medium entrepreneurs (SMEs) in Malaysia (A Structural Equation Modeling approach) I Sentosa, H Nejatian, SK Piaralal, A Faisal 2nd International Conference on Business and economic Research (ICBER), 2011 | 7 | 2011 |
| A systematic review of literature on Human capital investment and its significance for human resource development L Arokiasamy, T Fujikawa, SK Piaralal, T Arumugam International Journal of System Assurance Engineering and Management 14 (5 …, 2023 | 6 | 2023 |
