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Florian Kraus
Florian Kraus
Professor of Marketing, University of Mannheim
Verified email at bwl.uni-mannheim.de - Homepage
Title
Cited by
Cited by
Year
On the role of empathy in customer-employee interactions
J Wieseke, A Geigenmüller, F Kraus
Journal of service research 15 (3), 316-331, 2012
4352012
On the role of empathy in customer-employee interactions
J Wieseke, A Geigenmüller, F Kraus
Journal of service research 15 (3), 316-331, 2012
4352012
The diffusion of market orientation throughout the organization: A social learning theory perspective
SK Lam, F Kraus, M Ahearne
Journal of marketing 74 (5), 61-79, 2010
3402010
Performance impact of middle managers' adaptive strategy implementation: The role of social capital
M Ahearne, SK Lam, F Kraus
Strategic management journal 35 (1), 68-87, 2014
3282014
The future of sales training: Challenges and related research questions
FG Lassk, TN Ingram, F Kraus, RD Mascio
Journal of Personal Selling & Sales Management 32 (1), 141-154, 2012
1522012
It’sa matter of congruence: How interpersonal identification between sales managers and salespersons shapes sales success
M Ahearne, T Haumann, F Kraus, J Wieseke
Journal of the Academy of Marketing Science 41, 625-648, 2013
1362013
Intrafunctional competitive intelligence and sales performance: a social network perspective
M Ahearne, SK Lam, B Hayati, F Kraus
Journal of Marketing 77 (5), 37-56, 2013
1252013
Multiple identification foci and their countervailing effects on salespeople's negative headquarters stereotypes
J Wieseke, F Kraus, M Ahearne, S Mikolon
Journal of Marketing 76 (3), 1-20, 2012
1162012
Employment Effects of Publicly Financed Training Programs–The East German Experience/Beschäftigungseffekte von Fortbildungs-und Umschulungsmaßnahmen in Ostdeutschland
F Kraus, P Puhani, V Steiner
Jahrbücher für Nationalökonomie und Statistik 219 (1-2), 216-248, 1999
931999
Toward a contingency framework of interpersonal influence in organizational identification diffusion
F Kraus, M Ahearne, SK Lam, J Wieseke
Organizational Behavior and Human Decision Processes 118 (2), 162-178, 2012
672012
When sales managers and salespeople disagree in the appreciation for their firm: The phenomenon of organizational identification tension
F Kraus, T Haumann, M Ahearne, J Wieseke
Journal of retailing 91 (3), 486-515, 2015
622015
Modelling Heaping Effects in Unemployment Duration Models–With an Application to Retrospective Event Data in the German Socio-Economic Panel/Ökonometrische Modellierung von …
F Kraus, V Steiner
Jahrbücher für Nationalökonomie und Statistik 217 (5), 550-573, 1998
571998
How leaders’ motivation transfers to customer service representatives
J Wieseke, F Kraus, SH Alavi, T Kessler-Thönes
Journal of Service Research 14 (2), 214-233, 2011
532011
Managing laggards: The importance of a deep sales bench
JP Boichuk, R Bommaraju, M Ahearne, F Kraus, TJ Steenburgh
Journal of Marketing Research 56 (4), 652-665, 2019
292019
Der Transfer der Marktorientierung über Hierarchieebenen: Eine empirische Mehrebenenuntersuchung
F Kraus
Springer-Verlag, 2008
252008
State, E conom yand Society in W estern E urope 1 8 1 5-1975
P Flora, J Alber, R Eichenberg, J Kohl, F Kraus, W Pfenning, K Seebohm
A DataHandbook 1, 1983
171983
Wohlfahrtseffekte eines graduellen Übergangs auf ein niedrigeres Rentenniveau
H Buslei, F Kraus
Soziale Sicherung und Arbeitsmarkt-Empirische Analyse und Reformansätze, ZEW …, 1996
161996
Aufsteiger und Absteiger in der ostdeutschen Einkommensverteilung: 1989–1993
V Steiner, F Kraus
Zwischenbilanz der Wiedervereinigung: Strukturwandel und Mobilität im …, 1996
141996
Ist Marktorientierung ansteckend? Der Transfer der Marktorientierung über Hierarchieebenen–Eine empirische Mehrebenenuntersuchung
F Kraus, M Lingenfelder, J Wieseke
The Journal of Business Economics 80 (4), 383-416, 2010
102010
Structural differences in long–term unemployment between West and East Germany after unification; Beihefte zur Konjunkturpolitik
V Steiner, F Kraus
Zeitschrift für angewandte Wirtschaftsforschung–Applied Economics Quarterly …, 1995
91995
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Articles 1–20