Mirella Kleijnen
Mirella Kleijnen
Verified email at vu.nl
Title
Cited by
Cited by
Year
An assessment of value creation in mobile service delivery and the moderating role of time consciousness
M Kleijnen, K De Ruyter, M Wetzels
Journal of Retailing 83 (1), 33-46, 2007
8612007
Customer adoption of e-service: an experimental study
K De Ruyter, M Wetzels, M Kleijnen
International Journal of Service Industry Management 12 (2), 184-207, 2001
7772001
Consumer acceptance of wireless finance
M Kleijnen, M Wetzels, K De Ruyter
Journal of Financial Services Marketing 8 (3), 206-217, 2004
6552004
An exploration of consumer resistance to innovation and its antecedents
M Kleijnen, N Lee, M Wetzels
Journal of Economic Psychology 30 (3), 344-357, 2009
4582009
Coupons going wireless: Determinants of consumer intentions to redeem mobile coupons
A Dickinger, M Kleijnen
Journal of Interactive Marketing 22 (3), 23-39, 2008
3272008
Consumer adoption of wireless services: Discovering the rules, while playing the game
M Kleijnen, K de Ruyter, M Wetzels
Journal of Interactive Marketing 18 (2), 51-61, 2004
2692004
Mobile Shopper Marketing: Key Issues, Current Insights, and Future Research Avenues
V Shankar, M Kleijnen, S Ramanathan, R Rizley, S Holland, S Morrissey
Journal of Interactive Marketing 34, 37-48, 2016
2622016
Mobile Commerce: Technology, Theory and Applications
MHP Kleijnen, K de Ruyter, M Wetzels
Idea Group Publishing, 2002
205*2002
Image congruence and the adoption of service innovations
M Kleijnen, K De Ruyter, TW Andreassen
Journal of Service Research 7 (4), 343-359, 2005
1432005
The multilevel nature of customer experience research: an integrative review and research agenda
AM Kranzbühler, MHP Kleijnen, RE Morgan, M Teerling
International Journal of Management Reviews 20 (2), 433-456, 2018
1352018
Consumer adoption of technological innovations: Effects of psychological and functional barriers in a lack of content versus a presence of content situation
M Antioco, M Kleijnen
European Journal of Marketing 44 (11/12), 1700-1724, 2010
1302010
The impact of quality on store loyalty: a contingency approach
G Odekerken-Schroder, K De Wulf, H Kasper, M Kleijnen, J Hoekstra, ...
Total Quality Management 12 (3), 307-322, 2001
1062001
Knowledge creation through mobile social networks and its impact on intentions to use innovative mobile services
M Kleijnen, A Lievens, K de Ruyter, M Wetzels
Journal of Service Research 12 (1), 15-35, 2009
792009
Knowledge creation through mobile social networks and its impact on intentions to use innovative mobile services
M Kleijnen, A Lievens, K de Ruyter, M Wetzels
Journal of service research 12 (1), 15-35, 2009
792009
Consumer value of context aware and location based mobile services
H De Vos, T Haaker, M Teerling, M Kleijnen
International Journal of E-Services and Mobile Applications (IJESMA) 1 (4 …, 2009
352009
Mandatory use of technology-based self-service: does expertise help or hurt?
M Reinders, R Frambach, M Kleijnen
European Journal of Marketing 49 (1/2), 190-211, 2015
342015
Outsourcing the pain, keeping the pleasure: effects of outsourced touchpoints in the customer journey
AM Kranzbühler, MHP Kleijnen, PWJ Verlegh
Journal of the Academy of Marketing Science 47 (2), 308-327, 2019
222019
Beyond valence: a meta-analysis of discrete emotions in firm-customer encounters
AM Kranzbühler, A Zerres, MHP Kleijnen, PWJ Verlegh
Journal of the Academy of Marketing Science, 1-21, 2020
72020
Consumer resistance to innovations
MHP Kleijnen, N Lee, M Wetzels
15th EMAC Conference, 2006
62006
The differential effects of peer and expert ratings on choice
AM Kranzbühler, MHP Kleijnen, PWJ Verlegh, M Teerling
Marketing Science Institute Working Paper Series, Report No. 15 117, 2015
52015
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Articles 1–20