Margareta Friman
Margareta Friman
Professor, SAMOT, CTF, Karlstad university
Verified email at kau.se
Title
Cited by
Cited by
Year
Quality attributes of public transport that attract car users: A research review
L Redman, M Friman, T Gärling, T Hartig
Transport policy 25, 119-127, 2013
6202013
Behaviour theory and soft transport policy measures
S Bamberg, S Fujii, M Friman, T Gärling
Transport policy 18 (1), 228-235, 2011
4182011
An analysis of international business-to-business relationships based on the Commitment–Trust theory
M Friman, T Gärling, B Millett, J Mattsson, R Johnston
Industrial marketing management 31 (5), 403-409, 2002
3552002
Out-of-home activities, daily travel, and subjective well-being
D Ettema, T Gärling, LE Olsson, M Friman
Transportation Research Part A: Policy and Practice 44 (9), 723-732, 2010
3442010
Happiness and satisfaction with work commute
LE Olsson, T Gärling, D Ettema, M Friman, S Fujii
Social indicators research 111 (1), 255-263, 2013
3392013
Frequency of negative critical incidents and satisfaction with public transport services. I
M Friman, B Edvardsson, T Gärling
Journal of Retailing and Consumer Services 8 (2), 95-104, 2001
2912001
Satisfaction with travel and subjective well-being: Development and test of a measurement tool
D Ettema, T Gärling, L Eriksson, M Friman, LE Olsson, S Fujii
Transportation Research Part F: Traffic Psychology and Behaviour 14 (3), 167-175, 2011
2802011
Perceived satisfaction with public transport service in nine European cities
M Fellesson, M Friman
Journal of the Transportation Research Forum 47 (3), 2012
2722012
How in-vehicle activities affect work commuters’ satisfaction with public transport
D Ettema, M Friman, T Gärling, LE Olsson, S Fujii
Journal of Transport Geography 24, 215-222, 2012
2462012
Fresh perspectives on customer experience
JR McColl-Kennedy, A Gustafsson, E Jaakkola, P Klaus, ZJ Radnor, ...
Journal of Services Marketing, 2015
2292015
Subjective well-being related to satisfaction with daily travel
CJ Bergstad, A Gamble, T Gärling, O Hagman, M Polk, D Ettema, ...
Transportation 38 (1), 1-15, 2011
2272011
Service supply and customer satisfaction in public transportation: The quality paradox
M Friman, M Fellesson
Journal of Public transportation 12 (4), 4, 2009
1972009
The measurement of core affect: A Swedish self‐report measure derived from the affect circumplex
D Västfjäll, M Friman, T Gärling, M Kleiner
Scandinavian Journal of Psychology 43 (1), 19-31, 2002
1842002
Frequency of negative critical incidents and satisfaction with public transport services. II
M Friman, T Gärling
Journal of Retailing and Consumer Services 8 (2), 105-114, 2001
1782001
Psychometric analysis of the satisfaction with travel scale
M Friman, S Fujii, D Ettema, T Gärling, LE Olsson
Transportation Research Part A: Policy and Practice 48, 132-145, 2013
1652013
Implementing quality improvements in public transport
M Friman
Journal of Public transportation 7 (4), 3, 2004
1362004
Soft transport policy measures: Gaps in knowledge
J Richter, M Friman, T Gärling
International journal of sustainable transportation 5 (4), 199-215, 2011
1192011
A content analysis of complaints and compliments
M Friman, B Edvardsson
Managing Service Quality: An International Journal, 2003
1142003
Measuring service experience: Applying the satisfaction with travel scale in public transport
LE Olsson, M Friman, J Pareigis, B Edvardsson
Journal of Retailing and Consumer Services 19 (4), 413-418, 2012
1042012
The structure of affective reactions to critical incidents
M Friman
Journal of Economic Psychology 25 (3), 331-353, 2004
862004
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