| Customer experience challenges: bringing together digital, physical and social realms RN Bolton, JR McColl-Kennedy, L Cheung, A Gallan, C Orsingher, ... Journal of service management 29 (5), 776-808, 2018 | 930 | 2018 |
| Co-creating service experience practices JR McColl-Kennedy, L Cheung, E Ferrier Journal of Service Management 26 (2), 249-275, 2015 | 264 | 2015 |
| A new perspective on market dynamics: Market plasticity and the stability–fluidity dialectics S Nenonen, H Kjellberg, J Pels, L Cheung, S Lindeman, C Mele, L Sajtos, ... Marketing Theory 14 (3), 269-289, 2014 | 166 | 2014 |
| Dynamics of wellbeing co-creation: a psychological ownership perspective T Chen, S Dodds, J Finsterwalder, L Witell, L Cheung, M Falter, T Garry, ... Journal of Service Management 32 (3), 383-406, 2021 | 101 | 2021 |
| Rethinking service systems and public policy: a transformative refugee service experience framework S Boenigk, R Fisk, S Kabadayi, L Alkire, L Cheung, C Corus, ... Journal of Public Policy & Marketing 40 (2), 165-183, 2021 | 58 | 2021 |
| Consumer-citizens mobilizing social capital following a natural disaster: effects on well-being L Cheung, JR McColl-Kennedy, LV Coote Journal of Services Marketing 31 (4/5), 438-451, 2017 | 52 | 2017 |
| Resource integration in liminal periods: transitioning to transformative service L Cheung, JR McColl-Kennedy Journal of Services Marketing 29 (6/7), 485-497, 2015 | 51 | 2015 |
| Addressing vulnerability: what role does marketing play? L Cheung, JR McColl-Kennedy Journal of Services Marketing 33 (6), 660-670, 2019 | 46 | 2019 |
| Tensions and trade-offs in multi-actor service ecosystems JR McColl-Kennedy, L Cheung, LV Coote Journal of Business Research 121, 655-666, 2020 | 44 | 2020 |
| Value cocreation: conceptualizations, origins, and developments JR McColl-Kennedy, L Cheung The SAGE Handbook of Service Dominant Logic, Sage, London, 63-79, 2018 | 39 | 2018 |
| Seriously working together: integrated governance models to achieve sustainable partnerships between health care organisations CL Jackson, C Nicholson, J Doust, L Cheung, J O’Donnell Medical Journal of Australia 188, S57-S60, 2008 | 35 | 2008 |
| The state of the art of advertising from the consumers' perspective: a generational approach L Cheung, D Harker, M Harker The Marketing Review 8 (2), 125-146, 2008 | 34 | 2008 |
| Uptake of Medicare chronic disease management incentives: A study into service providers' perspectives L Holden, ID Williams, E Patterson, J Smith, PA Scuffham, L Cheung, ... Australian Family Physician 41 (12), 973-977, 2012 | 23 | 2012 |
| Healing the digital divide with digital inclusion: enabling human capabilities RP Fisk, AS Gallan, AM Joubert, J Beekhuyzen, L Cheung, ... Journal of Service Research 26 (4), 542-559, 2023 | 21 | 2023 |
| Integration, co-ordination and multidisciplinary care in Australia: Growth via optimal governance arrangements C Jackson, C Nicholson, J Doust, J O’Donnell, L Cheung Australian Primary Health Care Research Institute (APHCRI), The Australian …, 2017 | 16 | 2017 |
| To give or not to give professional services to non-paying clients: Professionals’ giving backstory JR McColl-Kennedy, P Patterson, MK Brady, L Cheung, D Nguyen Journal of Service Management 26 (3), 426-459, 2015 | 11 | 2015 |
| Transformative learning: Developing agency, independence and promoting a strong sense of self in teen mothers L Cheung, E Kill, J Turley Student Success 11 (1), 66-74, 2020 | 6 | 2020 |
| Understanding market plasticity: The dialectic dynamics between stability and fluidity S Nenonen, L Cheung, H Kjellberg, S Lindeman, C Mele, J Pels, L Sajtos, ... Service Dominant logic, Networks & Systems Theory and Service Science …, 2013 | 5 | 2013 |
| Leading, managing and participating in inter-university teaching grant collaborations L Willcoxson, M Kavanagh, L Cheung Higher Education Research & Development 30 (4), 533-548, 2011 | 5 | 2011 |
| To give or not to give professional services to non-paying clients P Patterson, MK Brady, L Cheung, D Nguyen Journal of Service Management 26 (3), 426-459, 2015 | 1 | 2015 |
