Jessica Ogilvie
Jessica Ogilvie
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Perceived customer showrooming behavior and the effect on retail salesperson self-efficacy and performance
A Rapp, TL Baker, DG Bachrach, J Ogilvie, LS Beitelspacher
Journal of Retailing 91 (2), 358-369, 2015
Salespeople as knowledge brokers: A review and critique of the challenger sales model
A Rapp, DG Bachrach, N Panagopoulos, J Ogilvie
Journal of Personal Selling & Sales Management 34 (4), 245-259, 2014
Can salespeople lead themselves? Thought self-leadership strategies and their influence on sales performance
NG Panagopoulos, J Ogilvie
Industrial Marketing Management 47, 190-203, 2015
Salesperson solution involvement and sales performance: The contingent role of supplier firm and customer–supplier relationship characteristics
NG Panagopoulos, AA Rapp, JL Ogilvie
Journal of Marketing 81 (4), 144-164, 2017
Is there a dark side of ambidexterity? Implications of dueling sales and service orientations
CB Gabler, JL Ogilvie, A Rapp, DG Bachrach
Journal of Service Research 20 (4), 379-392, 2017
Social media technology use and salesperson performance: A two study examination of the role of salesperson behaviors, characteristics, and training
J Ogilvie, R Agnihotri, A Rapp, K Trainor
Industrial Marketing Management 75, 55-65, 2018
Frontline service employee compliance with customer special requests
SE Beatty, J Ogilvie, WM Northington, MP Harrison, BB Holloway, S Wang
Journal of Service Research 19 (2), 158-173, 2016
Do sales and service compete? The impact of multiple psychological climates on frontline employee performance
J Ogilvie, A Rapp, DG Bachrach, R Mullins, J Harvey
Journal of Personal Selling & Sales Management 37 (1), 11-26, 2017
More than a showroom: strategies for winning back online shoppers
DG Bachrach, J Ogilvie, A Rapp, J Calamusa IV
Springer, 2016
Translating sales effort into service performance: it's an emotional ride
J Ogilvie, A Rapp, R Agnihotri, DG Bachrach
Journal of Personal Selling & Sales Management 37 (2), 100-112, 2017
Sales leadership icons and models: How comic book superheroes would make great sales leaders
A Rapp, J Ogilvie, DG Bachrach
Business Horizons 58 (3), 261-274, 2015
Examining reactive customer engagement strategies in online shopping cart abandonment: A regulatory fit perspective
J Ogilvie, K Lindsey, K Reynolds, WM Northington
Rediscovering the Essentiality of Marketing, 755-756, 2016
CRM and social media
A Rapp, J Ogilvie
The Dark Side of CRM, 76-91, 2015
CRM and social media
A Rapp, J Ogilvie
The Dark Side of CRM, 76-91, 2015
Salesperson-Manager Role-Relationship and Its Impact on Salesperson Performance: A Relational Identity Approach
R Agnihotri, A Rapp, J Ogilvie
Let’s Get Engaged! Crossing the Threshold of Marketing’s Engagement Era, 203-203, 2016
Social capital influences on sales team processes: a generational perspective
JL Ogilvie
The University of Alabama Libraries Digital Collections, 2016
A Qualitative Exploration of Student Perspectives on Social Media use, Abuse and Content
JL Ogilvie, CM Johnson, LM Davis
Looking Forward, Looking Back: Drawing on the Past to Shape the Future of …, 2016
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